Troubleshooting
App Update
If the music app needs to be updated please follow these steps: 1. Within the music app you will see a message that say "Your app is too old" 2. Tap Update 3. The Google Play store will appear, please log in with your own gmail address and password ...
Player is not connected to internet
If you get a notification stating that your tablet is not connected to the internet, there could be several different reasons. Please following the below instructions to assist you with restoring the Wi-Fi connection: 1. Confirm Wi-Fi at your site is ...
Update music streaming app
It's important that the Soundtrack app is up to date. Please note that players operating with a software version older than 6 months will cease to function. You can find how to update your player below: Visit the App Store/Google Play and select ...
Control music remotely
You can enable or disable the option to pair the Enterprise Remote app to zones. The Enterprise Remote app is available on iPad, iPhone, or iPod touch with iOS 11 or later. Although you can't access the Home section from the Enterprise Remote app, ...
Offline Playback
For each song you play, we cache it for later use. If the player goes offline, it will automatically start playing music that has been downloaded. You can download a larger set of songs in advance by contacting our team. The music will be available ...
How to troubleshoot
Restart the app Close the Soundtrack Player app and open it again. Check your internet connection Make sure that you are connected to the internet by visiting a random website on your device. If you have multiple networks, please try a different one. ...