Offline Playback

Offline Playback

For each song you play, we cache it for later use. If the player goes offline, it will automatically start playing music that has been downloaded.
You can download a larger set of songs in advance by contacting our team. 
  1. The music will be available offline for up to 30 consecutive days. After that, you will need to get your player back online.
  2. You can’t browse music when playing offline, but you can play the music you have saved to Your music.
  3. We automatically replace downloads when storage gets full so that the library reflects the music that you currently play.
  4. To download all of the tracks - keep the player online and playing music for at least the duration of the playlist.
  5. The offline mode works with all of our supported devices, with the exception of Sonos.
Accessing the Offline Music
  1. In the Soundtrack Player app, click Home.
  2. Click the Settings icon in the top right corner.
  3. Click on Offline Music. To remove a playlist from the cached library, click X next to the playlist.
offline music red (1).png



    • Related Articles

    • Device Setup Guide for Optimal Music Playback

      To reduce interruptions and ensure the best listening experience, we recommend you adjust the following settings on your tablet or smartphone where applicable: (Note: Availability of settings may vary by brand and operating system.) Network Settings ...
    • Player is offline

      Restart the player Unplug the power cable and plug it back in. Connect another network cable Simply replace the already connected network cable with a new one. Alternatively, connect the current network cable to a computer to confirm that it's ...
    • Connect or pair a playback device

      1. Using your iOS or Android device, check it is connected to your WIFI 2. Go to the Apple App store or Google Play Store 3. Search for Soundtrack and download the app, the icon looks like this: 4. Open the app once it has downloaded 5. A log in ...
    • Sonos User Guide

      Using Sonos on a mobile device (Android and iOS) Go to https://app.soundtrack.io/ and log in with the Soundtrack credentials you were provided Open the Sonos app Under "Your services" click on the "+" icon Search for Soundtrack and follow the ...
    • Update music streaming app

      It's important that the Soundtrack app is up to date. Please note that players operating with a software version older than 6 months will cease to function. You can find how to update your player below: Visit the App Store/Google Play and select ...