Troubleshooting
Firewall settings
For our service to work, your firewall needs to allow outgoing traffic for the player. Make sure that the following ports and all host names are open for outbound traffic: 443 (TCP) - HTTPS 53 (UDP/TCP) - DNS 123 (UDP) - NTP Please note that these ...
Media Player: Status lights
The player has two LED lights. The left one indicates if there's an internet connection while the right one will show you if the music is playing. The LED lights make it easy to know the connection status of your device. Here's what each color ...
Player is offline
Restart the player Unplug the power cable and plug it back in. Connect another network cable Simply replace the already connected network cable with a new one. Alternatively, connect the current network cable to a computer to confirm that it's ...