Restart the player
Unplug the power cable and plug it back in.
Connect another network cable
Simply replace the already connected network cable with a new one. Alternatively, connect the current network cable to a computer to confirm that it's working.
Check firewall settings
The following ports need to be opened for outbound traffic in order for our service to work:
- 443 (TCP) - HTTPS
- 53 (UDP/TCP) - DNS
- 123 (UDP) - NTP
If you've followed the troubleshooting steps but are still experiencing issues, contact us. We're always happy to help.