Player is offline

Player is offline

Restart the player
Unplug the power cable and plug it back in.

Connect another network cable
Simply replace the already connected network cable with a new one. Alternatively, connect the current network cable to a computer to confirm that it's working.

Check firewall settings
The following ports need to be opened for outbound traffic in order for our service to work:
  1. 443 (TCP) - HTTPS
  2. 53 (UDP/TCP) - DNS
  3. 123 (UDP) - NTP
If you've followed the troubleshooting steps but are still experiencing issues, contact us. We're always happy to help.

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