My screen is on, but I can’t select anything with my remote

Your remote likely lost connection with the Apple TV. Follow the steps below to get reconnected:

You will need to be close to your Apple TV unit.
Hold the ‘Menu’ and ‘<’ buttons together on the remote for five (5) seconds.
- You may see a message saying "Please bring remote closer to connect". It sometimes will need
  to be as close as touching.
  - If you have the 1st generation Siri remote, click here for the guide.
Once re-paired, you should see a ‘Remote Connected’ message on your television.

If nothing is happening, your remote needs to be charged before trying again.

Charge your remote with the lighting cable we provided or any iPhone charging cable. Connect this to the remote via the small port on the bottom. Your remote should be fully charged after 30 minutes.

If you are still experiencing trouble please submit a ticket below or contact our team 07 5587 7222.