The Apple TV devices are provided with Atmosphere TV pre-loaded and the original Apple TV functionality locked down. If you need to edit general Apple TV settings such as turning off sleep mode, follow these instructions:
- Hold the Play/Pause and Volume Down buttons for 6 seconds and release
- ‘Running Analytics’ will appear at the top right corner, wait for about 1 min 30 seconds
- Select Prompt "Export"
- AirDrop will appear
- Take this step slowly. From the air drop screen, press Back or Menu on the remote until "General" appears (you're working your way backward through the Settings). This should be 4 clicks.
- Scroll up and select "Sleep After"
- Select "Never"
- Press back until you return to the Atmosphere TV content
If you are still having trouble, please submit a ticket below or call our team on 07 5587 7222.